A shop can't wait until Monday
Business hours are Monday to Saturday, 10:00 AM to 7:00 PM. Outside them, leave a ticket — it is the first thing opened in the morning.
Fastest for a counter that is stuck. Send a screenshot of the screen you are on.
+91 97898 93722For licences, invoices and anything with an attachment. We reply within one business day.
hello@techslideitsolutions.comCall
Business hours. Have your licence key ready — the application shows it under Settings.
+91 97898 93722Open a ticket
Tell us the licence key and what the screen showed, and we can usually find it without asking you anything else.
Fix it yourself, faster
The things support is asked about most, and what to do about each.
The thermal printer prints nothing
Check that the printer is selected in Settings → Invoice Design and that the paper width there matches the roll — an 80mm layout sent to a 58mm printer often comes out blank rather than cropped.
Nobody remembers the Admin password
Use "Forgot password?" on the sign-in screen. It resets any account using the licence key this device was activated with, so a lost password does not lock you out of your own till.
How do I restore from a backup?
Settings → Backup lists the backups in your connected Google Drive account. Restoring replaces the current database, so take a fresh backup first if there is anything in it worth keeping.
How do I move to a new computer?
Install EasyBilling on the new machine, restore your latest backup, then activate with the same licence key. If the old machine is gone, contact support and we will release the device seat.
A module shows a lock icon
That module is not in your current plan. Clicking it explains what it does and offers "Check licence now" — add the module from Settings → License and it opens immediately, priced pro-rata for the time left.
Setup questions are answered in the documentation.
Ask for the thing you keep working around
Most of what shipped this year started as somebody describing a workaround on a support call. Tell us what you do today and what you would rather do — the specific version of that is worth more to us than a feature name.
Requests are read by the people who build the app, not filed in a separate inbox.
What gets asked for repeatedly is what moves up the board.
If we build it, we tell the people who asked.
Post a request
No account needed. We read every one.
EasyBilling is built and supported by TechSlide IT Solutions Pvt Ltd in Thanjavur, Tamil Nadu. For anything that is not about EasyBilling — contact TechSlideITS.